New customer service call centre hours adopted ????
19th July 2024
We have permanently adopted new customer service call centre hours following a successful trial. This decision aligns with the evolving needs of residents, who increasingly prefer online services. Since September 2023, the call centre has operated from 9am to 2pm focusing on peak times and improving digital support.
This shift has led to higher customer satisfaction, reduced wait times, and lower costs. Our enhanced digital services have seen significant use, with many residents managing tasks like council tax and waste collection online. We will continue offering a 24/7 emergency line and in-person services at the Welch Way office to ensure we meet all residents' needs.
News Articles
19/07/2024
New customer service call centre hours adopted ????19/05/2024
Changes to telephone landlines11/05/2024
Declaration of Results for Police and Crime Commissioner Elections26/04/2024
Police and Crime Commissioner - Notice of Poll18/04/2024
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Nottingham door Knockers25/02/2024
TVP Alert18/02/2024
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County Councillor report Andy Graham Woodstock Division January 2024- News From Around the Villages and Towns14/01/2024
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West Oxfordshire District Council Sustainable Warmth Grant16/11/2022
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Oxfordshire County Council Notice24/08/2022
Your Voice Counts17/07/2022
Met Office Red Warning Extreme Heat14/07/2022
Hot weather advice from Public Health England11/07/2022
WODC Newsletter30/06/2022
Councillor Andy Graham report June 202217/05/2022
Council Tax rebate update16/03/2022
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An update to Christmas tree collections11/12/2021
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Your priorities for West Oxfordshire’s budget20/01/2021
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Oxfordshire close to ‘high’ COVID-19 alert level21/10/2020
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New test and trace support payment29/09/2020
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electric blanket testing23/08/2020
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Recycling centres reopening 18th May - For essential use only11/05/2020
Dix Pit to re-open next Monday28/04/2020
Residents urged not to light bonfires during COVID-19 pandemic25/04/2020
Covid-19 Support Information08/04/2020
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Community Resilience - COVID-1928/03/2020
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Oxfordshire residents warned against coronavirus scams18/03/2020
Notes from Corona Virus meeting held 16th March 2020WODC - Face-to-face access points closed until further notice13/03/2020
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Coronavirus-covid-19 Guidance21/02/2020
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WODC Garden Waste Service29/01/2020
Pick Pockets12/01/2020
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Waste and Recycling bin dates 2019/202022/11/2019
Safe Roads for Middle Barton15/11/2019
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Thames Valley Police Notice - Burglaries04/11/2019
The Bartons Village Appraisal 201931/10/2019
Christmas Waste Collections30/10/2019
Winter Flu jab29/10/2019
Halloween Safety Advice21/10/2019
WW2 Collections Day Event at Soldiers of Oxfordshire Museum13/10/2019
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Scam Phone Calls12/08/2019
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Criminals Targeting People With Universal Credit ScamAttacks On Sheep07/07/2019
Shed Breaks01/07/2019
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Rural Thefts09/06/2019
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New rector for benefice07/06/2018
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